Today's customers expect consistent, professional service and support with
every interaction - through any channel, from anywhere in the world.

The quality of a company's customer service is often a competitive
differentiator and critical to success. TradeSync, which has been built on
the concept of Customer Relationship Management System, will allow us to
build customer relationships and deliver consistent, world-class service
while driving down the total cost of ownership through greater productivity
and reduced costs. This will lead us to improve customer satisfaction by
managing, synchronizing, and coordinating all customer touchpoints whether
during marketing, sales, project implementation, at the help desk, in the
field, or over the Internet.

At this point in time, TradeSync has the following modules:

Global HelpDesk:
With Global HelpDesk, we can minimize the total cost of support and improve
service effectiveness by extending their service operations to the Internet.
Features include Error Log assignment/escalation/tracking/reporting, problem
management/resolution

E-mail System and List Server:
With the List Server we can send newsletters and announcements not only to
its customers but also prospective customers and other contact groups.

Document Management:
A central repository for storing all the files and documents related to a
customer/project.

Knowledge Base:
A central database for exchange of knowledge between our geographically
spread staff.

Customer Details and Contact Management:
Store customer details and their contact information at a central location.

With time TradeSync will include the following modules and features:

• Sales functionality e.g., contact management profiles and history, order entry, proposal generation
• Sales management functionality e.g., forecasting, sales analysis, reporting
• Time management functionality e.g., single user and group Calendar/Scheduling
• Marketing functionality e.g., campaign management, opportunity management
• Executive Reporting e.g., extensive and easy-to-use reporting
  
• ERP integration functionality e.g., integration into BankTrade and other
• Financial Systems, integration with our EA System.
• Excellent Data synchronization functionality e.g., mobile synchronization with multiple field devices.
• Project Management and Performance Tracking.